Terms and Conditions
Delivery & Returns Policy
|We deliver 5 days a week - Monday to Friday, excluding Bank Holidays and public holidays. For delivery of dresses, please check the dispatch time stated as some of our designs have a up to a 8 week dispatch time. If for any reason your order is going to take longer than the stated dispatch time, we will contact you to advise an approximate delivery date or refund of your order.
A signature is required on delivery.
|RETURN AND EXCHANGE POLICY|
|At Eloise's Secret Closet, we know that you will be happy with the purchase of your dress. However, if for any reason you are not, we will gladly assist you with a prompt return. We offer refunds on eligible items.
To be eligible for a return, please make sure that:
- The product is returned within 14 days of receipt
- The product is in its original packaging
- The product isn't used or damaged, marked or soiled
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
* Please note – this does not apply to bespoke ‘custom size made’ or ‘custom colour made’ items, Sale items or ‘bespoke fabrics’, which cannot be returned or exchanged
Original Shipping amount is non-refundable.
|Your 100% satisfaction with our product is our number one priority. If you receive a product and need to exchange it for a different size, style or colour, please email us at firstname.lastname@example.org. We will be glad to assist you in handling your exchange. We will accept exchanges within 14 days of receipt
We will be happy to send any replacement dress for a different colour or size, etc but the shipping costs for us to send an exchange item back to the recipient has to be paid by the customer. The original order will need to be returned by following the Return Procedures . We will refund or adjust the original payment (excluding shipping) towards the exchange, once the original items are returned and the proper procedures are followed.